Returns and exchanges in store:. In the case of store-bought returns, if you have paid using a credit/debit card or cash, the full refund will be made in our Nude Project Madrid store (Fuencarral, 18), Nude Project Valencias store (Calle de Martínez
No, we’re sorry, but you can’t return or exchange your order on our website if you purchased in a store. All purchases made in store must be handled in store, because our website doesn't detect orders placed in-store. Remember that international stor
Yes, if your order online is a national order you can return your order placed online at one of our national Stores: Nude Project Madrid store (Fuencarral, 18), Nude Project Valencia store (Calle de Martínez Ferrando, 1), Nude Project Barcelona store
Return shipments have a specific protocol and it is different from the original shipment. Once you send your return to your nearest delivery point, our transport agencies will pick it up and take it back to our warehouse. Our team of operators will r
What if the item I receive is damaged or defective?. We work very hard in order for our garments to be the highest quality and without any defects. But even for us, it's hard to have everything under control. However, if you have a concern about a fa