Returns and Exchanges
How can I exchange my order/get a refund? (online)
To process an exchange and/or return, you only need your order number and email address.Please note that you have 30 days from the shipping date to register your return request. You must submit your request here:. IMPORTANT INFORMATION IF YOUR PURCHA
What is our return policy?
Returns and changes in store. If your order was placed online or in a domestic store (Spain), you can return and/or exchange it at any of the following stores:. If your order is international, you can return and/or exchange it in a store located in t
Can I return or exchange my order placed in a store through the website?
No, we’re sorry, but you can’t return or exchange your order on our website if you purchased in a store. All in-store purchases must be handled directly at the store, as our website is unable to detect orders placed in physical locations. Because the
Can I return or exchange my order placed online in the store?
Yes. If your order was placed online or in a domestic store (Spain), you can return and/or exchange it at any of the following stores:. If your order is international, you can return and/or exchange it in a store located in the same country:. ⚠️ Impo
How soon will I receive my new order or my refund?
Returns follow a different process from the original shipment, as they require a specific logistics protocol. ⚠️ First, make sure to submit your return request through our form. We cannot accept any returns that are not registered through our form. O
Damaged items
What if the item I receive is damaged or defective?. At Nude Project, we do our best to ensure all our garments arrive in perfect condition. However, even for us, it's hard to keep everything 100% under control. But don’t worry! If you’ve received a