Returns and Exchanges
What is our return policy?
Returns and changes in store. If your order was placed online or in a domestic store (Spain), you can return and/or exchange it at any of the following stores:. If your order is international, you can return and/or exchange it in a store located in t
How can I exchange my order/get a refund?
Returns and exchanges in store:. In the case of store-bought returns, if you have paid using a credit/debit card or cash, the full refund will be made in our stores:. As long as the online purchase confirmation email is presented with the correspondi
Can I return or exchange my order placed in a store through the website?
No, we’re sorry, but you can’t return or exchange your order on our website if you purchased in a store. All in-store purchases must be handled directly at the store, as our website is unable to detect orders placed in physical locations. Because the
Can I return or exchange my order placed online in the store?
Yes. If your order was placed online or in a domestic store (Spain), you can return and/or exchange it at any of the following stores:. If your order is international, you can return and/or exchange it in a store located in the same country:. ⚠️ Impo
How soon will I receive my new order or my refund?
Returns follow a different process from the original shipment, as they require a specific logistics protocol. ⚠️ First, make sure to submit your return request through our form. We cannot accept any returns that are not registered through our form. O
Damaged items
What if the item I receive is damaged or defective?. At Nude Project, we do our best to ensure all our garments arrive in perfect condition. However, even for us, it's hard to keep everything 100% under control. But don’t worry! If you’ve received a