Can I return or exchange my order placed in a store through the website?Updated 4 months ago

No, we’re sorry, but you can’t return or exchange your order on our website if you purchased in a store. 

All purchases made in store must be handled in store, because our website doesn't detect orders placed in-store. 

Remember that international stores operate independently, and our La Roca Village store.

You would have to go back to one of our stores and manage it there.