Why haven't I received the confirmation email?Updated 12 days ago

If you haven't received your order confirmation email, please note that sometimes it may be automatically linked to the email associated with your default payment method.

You have 10 minutes to change your email after completing the purchase. After that, please check your spam folder.

If you still can't find it, you can reach out to the team for assistance here: [email protected], and we’ll locate it.  If it’s necessary, we can update the email and resend the order information. To locate your order, we'll just need your full name, shipping address, and purchase date.

If you want to make sure that you receive our emails on future occasions, please add us to the desired mailing list and make sure that the e-mail you used for your purchase is the correct one.