I didn't receive my order, what happened?Updated 12 days ago
There are two main reasons why you may not have received your order:
- Incorrect address: We recommend double-checking that the shipping address you provided is correct. If it isn't, the shipping carrier will usually contact you directly in case of a delivery issue. You can also reach out to them directly via phone or their official website to manage any updates. Meanwhile, we'll send you real-time email updates about the status of your order.
- Filed deliveries: Both GLS and UPS will attempt to deliver the package up to two times. If delivery is unsuccessful, they may leave your package at a nearby Parcel Shop, where you'll need to pick it up.
If the order cannot be delivered and is being returned to the sender, you will receive an email with instructions to process the refund. We're sorry, but we're unable to resend the same order once it has been returned.
You can check your order status here:
If you still need help, feel free to reach out to us at [email protected]. We're happy to assist you.
⏳Please note: during peak periods such as Black Friday, Christmas, or Private Sales, shipping may take longer than usual.